Calm by design, safe by default
Narumelo is built so you never feel cornered, exposed, or pressured. These protections are on for everyone, all the time — you don’t need to opt in.
Mutual direct messages
A direct message only opens after both people agree. You can never receive an unsolicited message — the request must be accepted first.
No exact location sharing
We show your city only if you choose to. We never store or share your street address, coordinates, or postal code.
Easy pause controls
Pause matching, hush a circle's notifications, or take a quiet break in a single tap. Resume whenever you're ready.
Reporting that works
Available report controls send concerns to an authorised human moderation queue. Reports are prioritised by severity and context.
Blocking goes both ways
Block anyone instantly. Blocks always go both ways — neither of you can message the other afterward.
Human moderation
Authorised moderators can warn, suspend, or ban accounts when needed. Moderation access is limited to safety, policy enforcement, and service operations.
Private email addresses
Your email is never displayed publicly, never shared with other members, and never sold. We use it only for sign-in and account notifications.
No tracking or ads
We do not currently use behavioural analytics, advertising pixels, or device fingerprinting. Essential hosting, authentication, and security logs still keep the service running.
How reporting works
You report
Tap the flag on any message or profile. Add an optional note explaining what felt off.
We review
An authorised moderator reviews the available evidence and relevant context. Response times vary with severity and moderation capacity.
We act
Depending on severity, action may include content removal, a warning, suspension, or a permanent ban. We may notify you when the review is resolved.
Controls you always have
Pause matching
Hide yourself from recommendations until you're ready.
Hide your city
One toggle in your profile — instant and reversible.
Block anyone
Removes the connection and stops all messaging, both ways.
Report concerns
Available report controls send concerns to the moderation queue for severity-based human review.
Delete your account
Request permanent deletion from your profile. Personal account data is scheduled for deletion within 30 days; some circle messages may remain anonymised.
Not a mental-health service
Narumelo is a social connection platform and is not a replacement for professional mental-health support.If you’re struggling, in crisis, or considering harming yourself, please reach out to a qualified mental-health professional or your local emergency services immediately.
If you need help right now
Contact your local emergency number, or reach a crisis line:
- • US/Canada: Call or text 988 (Suicide & Crisis Lifeline)
- • UK: Call 116 123 (Samaritans)
- • EU: Call 112 and ask for crisis support
- • India: Call 9152987821 (iCall) or 112
If you’re outside these regions, search “crisis line near me” or contact your local hospital. You deserve real help.
Read our full and .