Support
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Choose the email that best matches what you need help with.
Last updated: July 2026
Email support
General and payment support
hello@narumelo.comPrivacy and account data
privacy@narumelo.comGrievances and unresolved complaints
grievance@narumelo.comWhat to include
Describe the issue, the page or feature involved, and any safe error message you saw. For payment support, include the Razorpay payment or order ID. Never send a password, OTP, CVV, full card number, API key, or other secret.
Response time
We aim to acknowledge support requests within 2 business days. Complex payment, privacy, safety, or account investigations can take longer, and we will provide an update when that happens.
For immediate danger or a medical emergency, contact your local emergency service. Narumelo is not an emergency or mental-health crisis service.